Effective Date: October 15, 2025
Store Name: Gentleman Closet

Return Eligibility

At Gentleman Closet, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the following conditions:

• Returns must be requested within 30 days of delivery.

• Items must be unused, unwashed, and in their original packaging with tags attached.

• Proof of purchase (order number or receipt) is required.

• Items marked as Final Sale, Clearance, or Customized Products are non-returnable and non-refundable.

How to Request a Return

1. Submit a Request:
   Contact us via email at support@gentlemancloset.store with your order number and reason for return.

2. Return Authorization:
   Our team will review your request within 24 hours and send you a Return Authorization and the return address.

3. Ship the Item:
   Send your item back using a trackable shipping method. We recommend keeping the tracking number for your records.

4. Return Shipping Costs:

   • If the return is due to a product defect or incorrect item, we cover all shipping costs.

   • For other reasons (e.g., change of mind, wrong size), the customer is responsible for return shipping.

Refund Process

Once we receive and inspect your returned item:

• You will be notified by email of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following details:

• Order number

• Photos showing the issue

• Short description of the problem

After verification, you may choose between:

• Replacement: A new item will be shipped at no additional cost.

• Refund: A full refund will be issued to your original payment method.

Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account or credit card statement.

2. Contact your payment provider for updates.

3. If still unresolved, email us at support@gentlemancloset.store and we will assist you immediately.

Exchange Policy

We currently do not offer direct exchanges.
To exchange an item, please return the original item for a refund and place a new order for the preferred product.

Contact Us

For any return or refund inquiries, please contact our customer service team:
Email: support@gentlemancloset.store

Response Time: Within 12 hours (Monday–Saturday)